Enhanced Care Management
The ECM program was implemented in January 2022 as part of the CalAIM (California Advancing and Innovating Medi-Cal) Initiative developed by the California Department of Health Care Services.
Enhanced Care Management is a whole-person, interdisciplinary approach to care that addresses the clinical and non-clinical needs of high cost and/or high-need members through coordination of services and comprehensive care management that is community-based, interdisciplinary, high-touch, and person-centered.
About UnityCare
At UnityCare, we’re here to walk alongside those who need it most. Our mission is to support and uplift vulnerable individuals through compassionate, trustworthy, and personalized care. With a knowledgeable and committed team, we provide tailored support that breaks barriers, connects resources, and helps individuals achieve stability, health, and hope for a better future. We believe everyone deserves to feel seen, supported, and empowered to thrive.
Engagement
Our ECM staff establish strong relationships with our members, most effectively through in-person interactions.
When in-person interaction is unavailable or does not meet the needs of the member, we use alternative methods to provide culturally appropriate and accessible communication according to the member's preference.
Care Plans
We develop a comprehensive, individualized, and person-centered care plan for each member within the first 90 days of enrollment. The care is focused on treating the"whole person", including physical, behavioral, and social needs.
Coordination of Care
Based on assessments, screening, and care plans, our Care Managers identify and connect members to needed community and social support services, including:
- Housing
- Transportation
- Long-term care services
- Employment counseling
- Childcare
- Food
- Educational opportunities
- Legal assistance
Program Goals
- Improve Care Coordination
- Integrate services
- Facilitate community resources
- Address social determinants of health
- Improve health outcomes
- Decrease inappropriate utilization
- Same day access
Core Services
- Outreach and engagement
- Comprehensive assessment and care management plan
- Enhanced coordination of care
- Health promotion
- Comprehensive transitional care
- Member and family supports
- Coordination of and referral to community and social support services
Contact Us
Phone: (661) 310-2732
Email: ecm@unity-care.com
Hours: 8:00 AM - 5:00 PM, Monday-Friday
(Closed from 12:00 PM - 1:00 PM for lunch)